Atlassian Consultant (Hybrid: NYC)
You have a proven track record of successfully implementing Atlassian products collaboratively. To do so, you’re comfortable diving into the client's environments and deliver successfully as the only consultant on the project. You are able to architect solutions based on established best practices. You can lead a team of Atlassian experts in delivering outcomes that meet client requirements and satisfy identified metrics for success. By being up to date with Atlassian product best practices, you’re able to transform a client’s Jira, Jira Service Desk, or Confluence configuration. Working remotely with a globally distributed team of engineers, designers, devops, and clients is not only exciting for you, but you thrive in that environment. Exceptional written and verbal communication skills are required, particularly via video, phone, email, and chat.
You’re familiar with Agile methodologies such as Scrum, Kanban, SAFe and Lean. Strong communication and relationship management is second nature to you. The ability to quickly learn and understand specific client processes is essential. Consulting with the client and Modus team on process improvements for the delivery is important. Having at least two Atlassian certifications is required.
Possessing additional technical expertise beyond what is expected of a typical Atlassian administrator is great to have. This may include items such as: Planning and assisting with installation, deployment, and tuning of server-side configurations of the Atlassian instance; Providing support to configure advanced system configurations such as user directories or single sign-on (SSO); Planning and assisting with merging or migrating Atlassian instances.
You thrive leading, mentoring, and coaching both client and Modus team members from the comfort of your own home. You understand the importance of diving into customers' needs and translating those needs into requirements.
This role requires to be onsite from Tuesday to Thursday, weekly in NYC.
Compensation range for this role is $70 - $80 hourly