Content Moderation Associate ( East Coast Applicants )
Company Description
iOPEX Technologies is a new-generation business solutions provider offering optimized IT management and automation services. Since its founding in 2009, iOPEX has grown to over 3,000 employees and has a strong focus on delivering tailor-made solutions to meet the unique needs of each client. With a customer-centric approach and a commitment to building long-lasting partnerships, iOPEX has earned a marquee list of Fortune 500 clients.
Role Description
This is a contract remote role for a Content Moderation Associate (East Coast Applicants). As a Content Moderation Associate, your day-to-day tasks will include analyzing and reviewing user-generated content, enforcing platform policies and guidelines, responding to user inquiries, and providing excellent customer service. In addition, you will collaborate with cross-functional teams to ensure content quality and assist with training programs.
- We seek a versatile professional who excels in curating and moderating news articles and their sources. I just wanted to let you know that there is no original reporting involved in this role.
- Responsibilities Collaborate with Al development teams to understand project requirements and contribute insights from an editorial perspective, ensuring accuracy and relevance.
- Review content against the client organization's community standards. Contribute to the continuous improvement of data labeling processes, providing feedback and suggestions for optimization.
- Stay attuned to the news cycle throughout the day. making decisions on sending out notifications and breaking news alerts.
Qualifications
- Analytical Skills: Ability to analyze and evaluate user-generated content
- Communication: Strong verbal and written communication skills
- Customer Service: Experience in providing excellent customer service
- Technical Support: Knowledge of technical support principles and tools
- Training: Experience in conducting training programs
- Attention to detail: Ability to identify and address content violations
- Ability to work remotely and independently
- Experience in content moderation is a plus
- Bachelor's Degree in Journalism. Library and Information Science, Communications.
- English, or a closely related field.
- Proficient understanding of the US news cycle and media landscape.
- Availability to work at least one weekend day each week.
- Proven experience in managing high-volume content workflows. Maintain the flexibility to adapt to a fast paced work environment and efficiently master
- Must be based in the US. with a preference for candidates on the West Coast