Customer Support Specialist - Night Shift
Description:
- Provide high-quality customer support via email, phone, and chat.
- Assist customers with technical issues and usability concerns.
- Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
- Analyze and escalate complex cases to ensure fast and effective resolutions.
- Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
- Continuously develop product knowledge and stay up to date with new features.
Requirements:
- 3-5 years of customer service experience (strongly preferred).
- Proven ability to troubleshoot technical issues and address customer concerns.
- Strong technical aptitude (experience with testing is a plus).
- Excellent communication skills for building positive customer relationships.
- Highly organized and accountable, with strong time management skills.
Benefits:
- Regular performance-based salary reviews.
- 100% paid 20 business vacation days.
- 100% paid 10 sick leave days.
- Health & Wellness program – reimbursement of up to 500 EUR annually for health and fitness-related expenses.
- Reimbursement for professional development courses.
- Service years recognition financial reward.