Virtual Assistants for a Personal Injury Law Firm – Customer Service and Sales Experience
Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
To apply to this job opening please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: the address below (You need to send your application via email as stated above to start your application process). Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided). We are hiring for:- Client Support Specialist
- Reductions Specialist
- Demands preparation Specialist
- Medical Management Coordinator
- Intake Case Manager
- Senior Case Manager
- Answer, screen, and forward incoming calls to the appropriate person.
- Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
- Log phone calls and documents into online document management system.
- Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
- Maintaining frequent communication with client and answering questions.
- Obtaining insurance coverage information timely.
- Following up with medical treatments and ensuring proper care.
- Obtaining medical provider records and bills.
- Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.
- Must be punctual.
- Commitment to work overtime on occasion.
- Must speak English and Spanish fluently.
- Have solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Must be a self-starter and multi-tasker.
- Ability to work independently.
- Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
- USB noise cancelling headsets.
- Webcam for daily meetings and huddles.
- Internet speed must be 35Mbps Download and 15Mbps Upload.
- To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public).
- No background noise.
- Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you).
- Tell us about your previous work experience and skills learned.
- Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).