Medical Insurance Collections Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

ROLE OVERVIEW  

The Insurance Collections Coordinator will assist the Insurance Collections team with accurate, detailed, and thorough medical billing processes, while utilizing their Collections billing knowledge to ensure that claims are processing and paying accurately. This role will be working in coordination with the Billing leadership team as well as other departments within the billing spectrum. The ideal candidate is someone who can work independently while meeting the needs of a national organization. This position is remote from work from home, with the ability to work within any US Locality where Lifestance is represented.  

The pay for this position ranges from $19.00 to $20.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.

RESPONSIBILITIES  

-Contact carriers regarding denied claims 

-Submit Appeals to payors as needed to ensure reimbursement for denied claims   

-Timely resubmissions of corrected claims when needed 

-Follow up on claims pending responses from carriers in excess of their standard processing time 

-Follow established policies and procedures to safeguard collection 

-Collaborate with Internal Departments to ensure accuracy of claims processing 

-Report any trends in denied claims to Supervisors 

-Support leadership with daily, weekly monthly reporting needs as required 

-Other duties and/or special projects as needed 

SKILLS & EXPERIENCE 

-High school diploma or GED equivalent required 

-1+ years of medical facility or medical office billing experience  

-Previous experience with an electronic medical/health record system 

-Knowledge of insurance collections processes 

-Demonstrated ability to research comprehensive collection issues 

-Able to successfully collaborate within team projects 

-Strong attention to detail 

-Understanding of associated privacy legislation related to healthcare information, i.e., -HIPAA 

-Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

-LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.