Quality Control Training Lead (Remote)
About the position
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. As a Trainer specializing in Quality Control (QC) Training, you will be responsible for designing, delivering, and evaluating training programs that equip QC Processing, Underwriting, and Remedy professionals with the knowledge and skills needed to uphold our high standards of mortgage quality control. This role requires a deep understanding of the origination and underwriting process, as well as the ability to develop training strategies that engage participants effectively. The QC Training team is dedicated to designing, developing, and delivering high-quality training sessions that ensure content is communicated effectively and aligns with Freddie Mac's QC Guidelines and Underwriting practices. You will leverage your expertise across a range of competencies to create impactful learning experiences tailored specifically for QC professionals. Your daily responsibilities will include designing and developing comprehensive training materials and programs, facilitating high-quality training sessions, and evaluating the effectiveness of training programs through assessment tools and participant feedback. In this position, you will collaborate with QC leadership, subject matter experts, and stakeholders to understand training needs and ensure alignment with Freddie Mac's business objectives and QC strategies. You will also provide mentorship and guidance to junior trainers and QC Underwriters, fostering a culture of continuous learning and professional development. Your role is crucial in ensuring that the QC team is well-equipped to meet the challenges of the mortgage industry and maintain Freddie Mac's commitment to quality and compliance.
Responsibilities
- Designing and developing comprehensive training materials and programs that align with Freddie Mac's QC policies, procedures, and regulatory requirements. ,
- Facilitating high-quality training sessions, ensuring content is communicated effectively and aligns with Freddie Mac's QC guidelines and underwriting practices. ,
- Evaluating the effectiveness of QC Underwriter training programs through assessment tools, participant feedback, and performance metrics. ,
- Collaborating with QC leadership, subject matter experts, and stakeholders to understand training needs and ensure alignment with Freddie Mac's business objectives and QC strategies. ,
- Providing mentorship and guidance to junior trainers and QC Underwriters, fostering a culture of continuous learning and professional development.
Requirements
- Recognized Subject Matter Expert in loan origination and underwriting. ,
- Excellent communication, presentation, and interpersonal skills. ,
- Experience facilitating training for small to large participant groups via distance learning platforms. ,
- Proven experience with instructional design/learning experience design for complex topics. ,
- Project Management skills with exposure within facilitation, organization, and coordination across management of scheduling, budget/financials, risk and governance. ,
- Strong business analysis organizational skills. ,
- Solid consultative skills. ,
- Ability to build and manage business partner relationships. ,
- Demonstrated problem-solving skills and detail orientation. ,
- Ability to work independently and with a collaborative team. ,
- Proficiency with switching between projects and prioritizing competing priorities.
Nice-to-haves
- Strong understanding of Freddie Mac Underwriting guidelines. ,
- Previous experience in a mortgage lending environment. ,
- Certification in instructional design (e.g., CPLP) or related field. ,
- Familiarity with learning management systems (LMS) and e-learning platforms.
Benefits
- Competitive compensation and market-leading benefit programs. ,
- Annual incentive program participation.