Provider Customer Service Representative
Description:
- Fully remote position within the eastern time zone
- Training will be conducted virtually
- Benefit & Eligibility training will be 9 weeks (No PTO)
- Permanent Schedule: M-F 8.10am-4.40pm
- Role involves customer-focused service and creating simplicity through effective communication
- Must handle callers with courtesy and professionalism
- Position connects members, providers, and hospitals
Requirements:
- Experience in a production environment
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred
- Strong communication and problem-solving skills
- Empathy towards customers’ needs and concerns
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction / high volume-based environment
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility