Business Development Agent
Job title: Business Development Agent in Virginia Beach, VA at Priority Auto Group
Company: Priority Auto Group
Job description: Objective: To effectively manage and respond to customer inquiries (primarily online and phone), qualify leads, and schedule appointments for the sales team, ultimately contributing to increased sales and customer satisfaction.Responsibilities:
- Handle inbound and outbound customer communication via phone, email, and potentially chat.
- Respond promptly and professionally to internet leads and phone inquiries.
- Qualify prospective customers and identify their vehicle needs and purchase timelines.
- Schedule appointments for customers to meet with sales consultants.
- Follow up with leads who haven't scheduled an appointment or who were a "no-show."
- Maintain accurate records of customer interactions and follow-up activities in the CRM system.
- Provide customers with initial information about vehicles and dealership services.
- Assist in marketing campaigns and lead generation activities as needed.
- Collaborate effectively with the sales team and management.
- Maintain a strong understanding of Lexus vehicles and dealership processes.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Proficiency in using computers and CRM software.
- Ability to multitask and manage time effectively.
- Sales-oriented with a drive to achieve goals.
- Previous experience in a BDC or call center environment (automotive experience may be preferred).
- Professional and enthusiastic demeanor.