Scheduling Coordinator, Home Health, Onsite
Job title: Scheduling Coordinator, Home Health, Onsite in Austin, TX at Capitol Home Health - Clinical/Field
Company: Capitol Home Health - Clinical/Field
Job description: WHY JOIN US?Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Temple and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value of our agencies!Capitol has received the Best Companies to Work for in Texas award from 2014 to 2024! Capitol not only excels in patient care, but also in employee care. Together, we make a difference in our community!Job Description SummaryThe Scheduling Coordinator works under general supervision of the Operations Manager to coordinate, prepare, data entry and schedule patients.Essential Job Functions/Responsibilities
- Input patient referrals into home health/hospice software (Kinnser).
- Staff patients to appropriate field staff according to both demographic areas and medical specializations to best fit the patient's needs.
- Receive and route associated paperwork to and from appropriate staff members including faxes. Work with department representatives as necessary to facilitate and expedite the efficient flow of documentation and to resolve routine administrative problems.
- Create, maintain and amend necessary patient information in Kinnser across all services as well as in patient's online profile/chart.
- Extract and release information according to specified criteria and in strict compliance with established policies, procedures, and/or regulations. Answer questions from client departments and others on specific data as requested and prepare reports as needed.
- Ensure strict confidentiality of client records according to Policy and Procedures of Capitol.
- Maintain tracking of clinical and field staff notes.
- Communicate effectively, both orally and in writing.
- Make administrative and procedural decisions and judgements on sensitive, confidential issues.
- Knowledge of computer data entry systems, protocols and procedures.
- Knowledge of relevant policies, procedures, and regulations pertaining to the release of confidential information.
- Resolve data input, storage and/or retrieval problems and to design solutions and modifications.
- Operate as a primary source of information on specialized data files and records for both internal and external clientele.
- Two (2) years' experience or more working in a related field/position.
- Demonstrated ability to work with Microsoft Suite and home care software; Kinnser & CareStich experience preferred.
- Ability to communicate tactfully with customers and the community.