eCommerce Sales Specialist
Job title: eCommerce Sales Specialist in Avon, MA at Jordan's Furniture
Company: Jordan's Furniture
Job description: Jordan’s Furniture is seeking an E-commerce Sales Specialist to work with our customers via our Chat software. The E-commerce Sales Specialist will handle customer inquiries via Chat on Jordans.com. They will also help answer questions related to a purchase or products on the sales floor and internet.The E-commerce Sales Specialist position will be located at our Avon Store Training Center and may have potential for remote work for partial schedule after the training period. Schedule will be a rotating schedule including, days, nights and weekends to support the store business hours of operation.Why You'll Love this Job:
- Impact: Your work will directly influence our ability to attract and retain the best talent.
- Variety: Work with all facets of the business to develop competitive pay programs.
- Team: Join a team that values collaboration, innovation, and excellence.
- Stability- we are a growing, stable company
- Great Benefits – medical, dental, vision and more!
- Unique Culture
- Employee Discount
- Assist online customers with the selection and purchase of merchandise while maintaining the best shopping experience for our customers.
- Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email, and voice technologies ensuring an exceptional customer experience within the EXCEL principles
- Triages customers that need assistance from our Call Center
- Takes incoming calls from customers and works to troubleshoot and resolve low- and high-level issues
- Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.
- Responds to customer inquiries submitted to the Jordan’s Furniture website and social media platforms (e.g. Facebook, Twitter)
- 1-2 years prior sales experience or customer service experience
- Strong computer proficiency
- Strong interpersonal skills
- Must be able to read and communicate effectively in English
- Strong written and oral communication skills