Customer Service Specialist - REMOTE - Pacific Time Zone
Job title: Customer Service Specialist - REMOTE - Pacific Time Zone in Sacramento, CA at Insurance Services Group of the Southeast, Inc.
Company: Insurance Services Group of the Southeast, Inc.
Job description: ISG is looking for a confident outgoing, professional, and organized individual with the ability to multitask to join our growing team. Customer Service Representative will work remotely with company provided equipment and field all incoming phone calls and direct them to appropriate person/department, answer policyholder questions regarding due date extensions, types of documents needed to complete an audit, indexing documents, and providing additional clerical support where needed.General Accountabilities:
- Answers incoming phone calls and provides support or directs call to the appropriate staff member.
- Completing outbound calls to customers requesting documents.
- Returns voicemail messages and provides support or directs call to the appropriate staff member.
- Answers basic questions from policyholders and agents regarding the audit and verification process.
- Provides reasonable due date extensions for policyholders and agents.
- Reads and analyzes incoming email, submissions, and reports to determine their significance and then distributes tothe appropriate individual.
- Indexes provided documentation to the appropriate internal electronic file.
- Assists in obtaining updated contact information for policyholders or agents when needed.
- Provides clerical support to other departments.
- *The company reserves the right to add or change duties at any time.
- Education: High School Diploma
- Experience: Minimum of 1-year commercial underwriting/premium audit experience
- Experience with Microsoft Office / Microsoft Outlook required
- Ability to work independently in a remote environment free from outside distraction / interruption
- Spanish speaking preferred
- Excellent verbal and written communication
- Active listening
- Service orientation
- Coordination
- Time management
- Monitoring
- Judgment and decision making
- Adaptability in a fast-paced environment
- Medical
- Dental
- Vision
- Short-Term Disability
- Long-Term Disability
- Basic Life Insurance
- Voluntary Life Insurance
- 401(k)