Tier 1 IT Remote/Field Technician
Job title: Tier 1 IT Remote/Field Technician in Northbrook, IL at Leading Edge Solutions, Inc
Company: Leading Edge Solutions, Inc
Job description: Ready to Build a Career, Not Just Take a Job?
At Leading Edge Solutions, we’re not your standard tech company—we’re a family-run business that’s been powering the automotive industry for over 21 years. We specialize in supporting our clients in all things IT so they can keep their car dealerships running smoothly. Our team sticks around for the long haul because we take care of our people.Due to growth, we’re looking for a hands-on problem solver to join our team—someone who enjoys working with their hands, troubleshooting, and seeing the direct impact of their work. If you want a steady, long-term career (not just a gig), and the chance to work across the Chicagoland and tri-state area.What You’ll Be Doing
- Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices.
- Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources.
- Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software.
- Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms.
- Identify and remove malware and viruses using latest tools and techniques.
- Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Performs other duties or special projects as assigned.
- Remotely assist clients via phone and RMM tool
- Strong communication skills—you’ll be working with clients and teammates daily
- A problem-solving mindset—we need someone who can think on their feet
- Ability to work independently and meet job standards
- Willingness to travel locally (company vehicle provided after onboarding)
- Flexibility for full-time work, including occasional overtime
- High school diploma or GED
- Valid driver’s license and reliable transportation
- Microsoft Windows: Windows10, Windows 11 OS Proficiency.
- Working knowledge with network troubleshooting and network equipment.
- Ability to install peripherals printers, scanners, etc.
- Ability to reload computers with Windows OS.
- Ability to prep IT equipment for installations.
- Working knowledge implementing and configuring MS Office Suite.
- Working knowledge troubleshooting and configuring email applications.
- Working knowledge of antivirus Software.
- Working knowledge of backup applications.
- Microsoft Azure / Office 365 experience.
- Experience with the following systems is a plus:
- ConnectWise Manage PSA
- ConnectWise Automate RMM
- Cisco Meraki
- Long-Term Stability – Our team sticks around because we invest in them
- Local Travel – Primarily Chicagoland Area and some Indiana and Wisconsin areas
- On-the-Job Training – We’ll teach you the ropes if you’re eager to learn