Call Center Representative

Job title: Call Center Representative in Edmonds, WA at CommonSpirit Health Company: CommonSpirit Health Job description: The posted compensation range of $23.95 - $30.99 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2025-403660 Employment Type Full Time Department Call Center Hours/Pay Period 80 Shift Day Weekly Schedule 7am-6pm M-Sat Remote Yes Category Administrative and Clerical Travel NoResponsibilitiesThis position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.

• Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services.
• Provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
• Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service.
• Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient.

"We deliver inspired people to do meaningful work." Qualifications6 months of office and/or call center, customer service or healthcare experienceFamiliarity with medical terminology and proficient in Microsoft Office productsPrevious call center or health care or customer service experience preferredProven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detailAbility to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration softwareKnowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questionsAbility to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in natureProven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexibleWe are an equal opportunity/affirmative action employer. OverviewVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:

• Health/dental/vision
• FSA and HSA spending accounts
• 2 retirement plans
• Paid vacation and sick time
• Adoption assistance
• Wellness program

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationLook for gyms, restaurants, doctors and schools in the area.No featured jobsNo recently viewed jobsYou have no saved jobsLoad moreFollow us on social mediaEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.Read MoreCommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify. Expected salary: $23.95 - 30.99 per hour Location: Edmonds, WA Apply for the job now! Apply for this job