Remote Insurance Customer Service & Sales Specialist
Job title: Remote Insurance Customer Service & Sales Specialist in Texas at Foundever
Company: Foundever
Job description: Remote Insurance Customer Service & Sales SpecialistJoin our dynamic team at Foundever in Texas, where every interaction is an opportunity to make a difference!Location: Texas (Remote)About FoundeverFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.Job OverviewAs a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. This is an inbound program, no cold calling is required! We offer paid training and a remote full-time position. We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career.Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.Why You Should Join Us
- Competitive Compensation $15- $19/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Must reside in Texas.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Preferred 6 months to 1 year of relevant work experience.
- Must have open availability during operating hours.
- Professional customer service aptitude is essential
- Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information
- Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, which includes coverage of the exam fee.
- Provided Equipment: Foundever will ship the necessary equipment, including a headset after you pass your state exam.
- Internet Requirements: A hardwired high-speed internet connection. No wireless/ No 5G internet packages.
- Work Environment: A quiet, distraction-free space is essential; a webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
- Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training.