Remote - Customer Service & Sales Representative - SAT
Job title: Remote - Customer Service & Sales Representative - SAT in San Antonio, TX at OneTouch Direct
Company: OneTouch Direct
Job description: OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.Position: Remote Customer Service Representative - SATAs a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers’ needs.Key Responsibilities:
- Handle inbound calls from customers, addressing inquiries and resolving issues.
- Provide accurate information regarding products and services offered by our clients.
- Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers.
- Document all interactions and maintain comprehensive records of customer communications.
- Collaborate with team members to enhance customer service delivery and efficiency.
- High school diploma or equivalent is required.
- A minimum of 1-2 years of customer service experience is preferred.
- Exceptional verbal and written communication skills.
- Proficiency in using computer systems and applications, with the ability to navigate multiple platforms.
- Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience.
- Ability to maintain confidentiality and handle sensitive customer information with discretion.
- Willingness to work in a remote environment with reliable internet connectivity.
- Experience in the contact center industry is advantageous.
- A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10.
- Direct ethernet connection for internet access is mandatory.
- USB headset (not wireless) featuring noise-canceling capabilities.
- A functioning webcam (external or built-in) for video communication.
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home