Customer Service Representative
Job title: Customer Service Representative in Muncie, IN at RooterMan of Muncie
Company: RooterMan of Muncie
Job description: Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Benefits: Health insurance per diems
- Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
- Time Off: Paid holidays and accruable vacation
- Flexible work schedule: Can accommodate midweek appointments
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Learn a New Trade: Develop skills within the industry
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing training and career development
- Promptly answer incoming phone calls
- Caringly assist callers with their needs
- Effectively communicate via LiveChat, Email, and other forms of electronic communications
- Accurately schedule repair appointments based on service area and scope of work
- Actively communicate with the Dispatch Team regarding availability and skill sets
- Assist other team members as needed to accomplish shared goals
- Computer and data entry proficiency (Microsoft Office and iOS)
- Previous Call Center/Dispatch experience preferred
- Working knowledge of ServiceTitan is a plus
- Friendly, outgoing, and service driven