Remote Data Entry & Typist Support Coordinator
Job title: Remote Data Entry & Typist Support Coordinator in North Carolina at cewit
Company: cewit
Job description: About the Role
This unique hybrid position blends high-volume data entry with precision typing and client support coordination. As our Remote Data Entry & Typist Support Coordinator, you'll juggle numeric data input and transcription projects, serving as the primary liaison between clients and our data/typing teams. Flexible parttime (25-30 hours/week) or fulltime (35-40 hours/week), with entirely self-scheduled hours to match your peak performance times.Key Responsibilities
- Dual Data Processing: Enter transactional data (orders, shipping logs) and transcribe client audio into finalized documents, maintaining separate accuracy KPIs for each function.
- Client Intake & Briefing: Host short video or chat-based briefing sessions with new clients to gather project requirements, deadlines, and style preferences.
- Project Coordination: Assign tasks to specialized data entry and typist teams, monitor progress via our project management suite (Jira, Monday.com), and ensure on-time delivery.
- Quality Checks: Perform second-tier reviews on both numeric datasets and transcribed documents, applying checklists to guarantee 99%+ accuracy.
- Associate degree or higher; certifications in Office Technology or related fields a plus.
- Proficiency in spreadsheet software, CRM platforms, and audio editing tools (Express Scribe, Audacity).
- Excellent multitasking, prioritization, and written communication skills.
- Quiet, dependable home office setup with robust internet connectivity.
- Hybrid Expertise: Build a versatile portfolio spanning quantitative data and qualitative transcription ideal for future managerial roles.
- Client-Facing Exposure: Develop your client relations skills by serving as the face of our support operations.
- Autonomy & Flexibility: Manage your own schedule and workload, with the freedom to innovate process improvements.
- Team Collaboration: Partner closely with colleagues across data science, customer success, and IT to deliver seamless service.
- Career Roadmap: Clear pathways into roles like Operations Lead, Client Success Manager, or Data Services Specialist.
- Competitive Compensation: $18-$24 per hour for entry-level; $24-$30 per hour for midlevel, based on experience and scope.
- Incentive Programs: Quarterly client satisfaction bonuses up to 8% of base earnings.
- Paid Time Off: Up to 12 days of PTO in your first year plus 8 paid holidays; additional PTO for tenure milestones.
- Wellness & Development: $100 monthly stipend for wellness, plus $500 annual learning budget for courses or certifications.
- Culture & Connection: Weekly virtual Watercooler Chats, monthly cross-team challenges, and an annual all-hands retreat (travel included for full-time).