Specialist - Software Engineering in Portsmouth, NH
Job title: Specialist - Software Engineering in Portsmouth, NH at LTIMindtree
Company: LTIMindtree
Job description: Job Description:Job overview:
- The L1 / L2 Support Technician is the first point of contact for clients experiencing technical issues with Java and Spring based applications.
- This role involves providing 247 support to ensure uninterrupted service and quick resolution of technical problems.
- Coordinate with customers and offshore and make sure application is running without any issues
- Good knowledge of Java Spring boot frameworks microservices and AWS
- Strong problem-solving skills and attention to detail
- Excellent communication skills both written and verbal
- Ability to work in a support environment
- Respond promptly to client queries via phone email or chat
- Diagnose and troubleshoot basic technical issues related to Java and Spring applications
- Document support tickets including detailed issue descriptions and steps taken to resolve them
- Escalate complex issues to L3 support when necessary
- Monitor system performance and report any anomalies
- Provide regular updates to clients on the status of their issues
- Maintain knowledge base articles to assist in troubleshooting recurring issues
- Customer focused with the ability to manage client expectations effectively
- Experience with ticketing systems and support tools
- Knowledge Splunk Datadog New relic CA Workstation