Staff Pharmacist Senior Manager - Accredo - Honolulu, HI in Honolulu, HI
Job title: Staff Pharmacist Senior Manager - Accredo - Honolulu, HI in Honolulu, HI at The Cigna Group
Company: The Cigna Group
Job description: POSITION SUMMARYStaff Pharmacist, Sr. Manager, Pharmacist In-Charge (PIC)Responsible for the management and performance of clinical pharmacy fulfillment operations. Responsible for Operations Quality Improvement, Efficiency enhancement projects, driving the operational process in the dispensing of prescriptions and maintenance of prescription records within corporate, legal and regulatory guidelines. Responsible for maintaining and reporting operational performance, cost management and responding to escalations. Responsible for ensuring quality and service standards are maintained and aligned with client specific contractual requirements. Align and work with management on annual strategic planning for pharmacy operations, sales and marketing. Responsible for holding the pharmacy licensure where it is located and states requiring Pharmacist in Charge (PIC) to be licensed in order to achieve non-Resident Pharmacy permits. The PIC shall be the pharmacist named on the facility pharmacy permit and on the facility non-resident permits and has the responsibility for ensuring, and the authority to ensure, that the site complies with all state and federal laws and regulations related to the practice of pharmacy. The PIC’s most important responsibility is to ensure that pharmacy is practiced in a safe, lawful, ethical, and professional manner at all times and maintain pharmacy security.ESSENTIAL FUNCTIONS and Expectations
- Align with Corporate values and create and maintain an environment based on such values
- Own the daily execution of dispensing, verification, and shipping of prescriptions within the corporate and regulatory guidelines. Responsible for any and all procedures within the licensed pharmacy
- Daily oversight, management and work in operations and patient management
- Daily oversight and management of staff
- Coaching and mentoring a team of clinical and non-clinical direct reports
- Resolve issues and escalations with clinical and non-clinical teams in a timely fashion
- Serve as a key stakeholder and leader in the process development
- Align and work with manager on the strategic direction of pharmacy operations
- Ensure quality and service standards are maintained along with client-specific contractual requirements
- Maintain and review reporting metrics data with leadership on a regular basis
- Keep current on industry trends and regulations and ensure compliance. May hold license for the pharmacy. May represent the pharmacy to the State Board for procedural, regulatory changes or disciplinary actions as needed.
- Represent pharmacy operations in cross-functional meetings and projects. Prepare to implement and communicate new corporate initiatives and processes within the pharmacy
- Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
- Oversee recruitment, performance reviews, and development of pharmacy clinical and non-clinical staff.
- Handle and resolve escalated employee issues
- Foster ongoing Customer relationships by participating in meetings and troubleshooting escalated issues. Assist with implementing new Customers
- Align and work with manager and various team members and participate in strategic sales and marketing initiatives
- Manage clinical staff and Work “on-call” as needed
- Licensure in other States and Guam as needed
- Other clinical and non-clinical duties as needed or assigned
- Bachelor of Science in Pharmacy, RPh, or PharmD, Current pharmacy licensure in good standing
- Years of Experience: 7-10 years of experience in dispensing pharmacy, 2-3 years in health care or PBM industry preferred; Minimum of 3 years of management experience, preferably in pharmacy operations setting.
- Licensures/Certifications: Cross-licensed per state regulations
- Proven experience in creating and/or enhancing pharmacy operations and processes.
- Experience with strategic work planning and budgeting very helpful. Must have proven leadership skills, team orientation, and a proactive and optimistic management style.
- Extensive knowledge of current pharmacy regulations. Demonstrated ability to manage toward budget and work plan goals.
- Experience in representing or interacting with State Board or regulatory agencies very helpful.
- Excellent communication skills, including presentations and negotiations. Demonstrated ability to work cross-functionally to solve complex problems and improve quality and service.
- Computer or Other Skills: PC skills including Microsoft office, email and internet
- Willingness to travel up to 10%