PATIENT COORDINATOR (REMOTE) ACCESSNURSE

About the position The Patient Coordinator (PC) at AccessNurse serves as the first point of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment.

Responsibilities

• Serve as the first point of contact for patients seeking medical assistance.

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• Build trust and rapport with patients using customized scripting.

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• Accurately document patient needs prior to nurse interaction.

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• Handle inbound calls and provide empathetic support to patients.

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• Maintain confidentiality and adhere to HIPAA regulations.

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• Follow scripted information while interacting with patients.

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• Escalate situations as necessary and defuse conversations when needed.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.

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• 1+ years of customer service experience required.

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• 1-2 years of healthcare experience desired.

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• Inbound call center experience preferred.

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• Experience in a medical office/clinic or as a first point of contact in customer service preferred.

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• Ability to type a minimum of 25 words per minute.

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• Excellent organizational and computer skills with the ability to multi-task.

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• Strong listening and comprehension skills to extract key information from patients.

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• Professional and courteous telephone voice.

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• Dependable, reliable, and trustworthy.

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• Detail-oriented with the ability to accurately process and document information.

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• Ability to follow scripted information and receive feedback on performance.

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• Bilingual candidates must converse in Spanish and document in English simultaneously.

Nice-to-haves

• Experience in a call center environment.

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• HIPAA experience is a plus.

Benefits

• Competitive pay and incentives.

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• Medical, dental, vision, and life insurance eligibility after 30 days of employment.

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• 401(k) plan with discretionary matching funds available.

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• Career growth opportunities.

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• Employee discounts on car rentals, electronics, and apparel.

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• Employee LiveWell program for health and well-being.

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• $500 Employee Referral Bonus with no cap.

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