Licensed Customer Service Advocates

RemX is recruiting for Licensed Customer Service Advocates for both remote and onsite roles. Remote for states: MI, IN, WI, FL, GA, NC, SC, TX On-site Locations for: Cincinnati, OH and Fremont, MI $38,000 -$45,000 Annually + Monthly Bonus opportunity based on service and sales metrics set for the agents. Agents are eligible for bonus once they are productive on the phones. Start Date: July 7, 2025 Licensing Requirements:

• This position requires an active life and health insurance license in your resident state. NPN will need to be provided to recruiter for proof prior to offer.
• Ability to become licensed in all 50 states
• Candidates MUST HAVE up to date licenses date and the employer is not responsible for any late fees or fines attached to your licenses. Any certifications that are due prior to your employment are at your cost and responsibility.
• CAPTIVE position, you can’t have any active open book of business in any lines of insurance.

Training Requirements:

• Training hours = M-F, 7:30am-4:00pm CST/ 8:30am-5:00pm EST-virtual

Role Requirements and Responsibilities:

• Contact Center Hours of Operation: Monday thru Friday 7:45am to 7pm EST
• Schedules are determined with Work Force Management Department during first few weeks in training.
• Closing Shifts will require agents to stay on the phones till an All Clear is provided and released from phones, this means you could work past the 7pm EST closing time.
• Agent handles inbound calls from existing customers with a service need but are required to sell to customers on all applicable calls
• Existing customers for billing issues, changes to current policy, inquiries, claims, sales, etc

Skills Needed:

• Sales
• Customer Service
• Call Center Experience
• Life Insurance experience a plus
• Technical/Computer based skills
• Strong phone communication skills

Work from Home Requirements:

• High Speed Internet must be set up and paid for at your own expense
• *

• Comcast/Xfinity

• Charter/Spectrum
• AT&T (not cell service)
• Frontier (not cell service)
• * If your provider is not listed, please provide the company’s web address. We will review your provider and speeds to determine if approval of service can be granted.
• Internet service cannot be wireless, fixed wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network based
• Required internet speeds are expected to be consistent across the entire day and are subject to change based on business needs
• Must be hardwired from router/modem to the computer (docking station if provided)

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