Customer Support Specialist / Client Success Coordinator
Description: At The AME Group, we take pride in being an employee owned Information Technology company dedicated to delivering exceptional services to our valued customers. We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service. What You Will Be Doing
- Build strong relationships with clients, serving as their main point of contact.
- Understand clients' objectives, challenges, and preferences to provide personalized support.
- Provide client support during the onboarding process.
- Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
- Provide excellent customer service, responding to client inquiries and resolving issues promptly.
Requirements: What You Need for This Position
- Previous experience in Customer Support, Administrative, or a related role is preferred
- Excellent written and verbal communication skills
- Strong positive phone presence and ease with conversation
- Being a self-starter with the ability to work with minimal supervision
- Strong problem solving skills
- Proficient with Microsoft Suite of products
- Ability to handle multiple situations with calmness and professionalism
- Ability to multi-task and manage time efficiently
- Ability to be reliable and organized
What We’re Looking For: Someone who takes ownership, thrives in a fast-paced environment, and is eager to continuously learn and grow. If you’re excited about leadership and customer support, we’d love to hear from you! If you are dedicated to providing exceptional customer service, and you’re ready for a supportive team that values your skills, don’t wait- apply today! Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters! This is a full-time position with an excellent benefits package. Pay range depends on experience. Standard background checks will be completed on candidates. Apply Job!