Pharmacy Customer Service Representative Weekend Remote (Full Time)
About the position Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.
Responsibilities
- Prepares, inputs and supports claimant profiles in pharmacy network.
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- Assists pharmacies in adjudication of claimant medications.
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- Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits.
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- Supports client needs regarding requirements for claimant medications with reporting and data.
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- Manages and updates client and claimant information in multiple systems.
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- Answers questions from claimants, adjusters, and pharmacies regarding medications.
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- Adjusts to changing processes and needs of various clients.
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- Performs other duties as assigned.
Requirements
- 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.
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- Proficient in the use of computers and multiple software systems.
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- Experienced in Microsoft Office.
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- Strong communication skills, including active listening and the ability to ask relevant questions.
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- Excellent written grammatical skills and understanding of proper telephone etiquette.
Nice-to-haves
- Experience in workers' compensation law.
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- Editing skills.
Benefits
- Health insurance
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- Dental insurance
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- 401(k)
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- Paid time off
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