User Operations Associate - Content Moderation

Description:

• This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.
• Yelp’s Content Moderation team evaluates reviews, photos, and other information to determine whether these posts meet our Content Guidelines and Terms of Service.
• In this role, you’ll balance empathy with the emotional distance and neutrality that’s necessary to evaluate content against our guidelines and enforce our terms, while pacing yourself to meet a quota and maintain our quality standards.
• You should be comfortable with sharing your conclusions (and backing them up) while being open to feedback and ready to work as a team to build consensus.

Requirements:

• Bachelor's degree (preferred)
• You are enthusiastic about Yelp’s mission.
• You have at least 1 year of work experience.
• You have a positive, team-oriented attitude even when focusing on your own work.
• You enjoy reading and have strong research skills.
• You commit yourself to consistently meet/exceed quality expectations.
• You are comfortable with (or open to) a quota-driven environment.

Benefits:

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan

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