Airbnb & Vacation Rental Virtual Assistant - Contract to Hire
Looking for an intermediate to experienced customer service representative to help with the following tasks for a portfolio of 45 vacation rental/ airbnb homes in the U.S. (Texas region): -Respond to customer inquires and issues within a 5-15 minute timeline -Update listings with updated photo captions, listing descriptions, updated minimum stay settings on a daily basis -Maintain occupancy levels at target throughout the month -Log customer issues in spreadsheet and track customer resolution timelines -Log damage claims in Airbnb/VRBO and submit evidence and organize into folders and track resolution payouts -Log & track maintenance and repair items and update guests on timeline -Schedule routine maintenance items for properties -Track Airbnb resolutions and damage claims -Collect and input customer data into Hostfully platform -Create customer codes for lock and home access on a daily basis -Audit messaging and ensure timely messages are sent to guests for check in, check out, lock issues -Log daily cleaning charges into spreadsheet & reconcile weekly -Coordinate cleanings with cleaning team as needed through communication platforms Softwares used on Daily basis would include: -Hostfully- customer relationship management system and messaging platform -Airbnb/VRBO/Expedia - Monday.com -Pricelabs - pricing platform for listings - Google Voice/OpenPhone -Lock Sytems: Schlage Encode, Ultraloq U-Tec -Security Systems: Simplisafe, Ring, Blink Apply Job!