Fully Remote- Inside Sales/Customer Service Rep
Lincare is the nations leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking customer service oriented individuals to join our Team! WHY WORK AT Lincare? Culture- An inclusive, open and friendly environment focused on our associates and their success Benefits- Comprehensive benefits package with flexible options to fit your individual needs Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients Pay: Hourly rate + bonus/incentives Schedule: Monday thru Saturday 8.5 hour shift between 8:00 AM and 8:00 PM EST Overtime opportunities available The Remote Inside Sales/Customer Service Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data. This employee uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Responsibilities: No Cold Calling Required Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary Resolves customer concerns by providing appropriate information regarding products and services Records customer information and maintains database by obtaining, entering, and verifying required data Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards Facilitates sales process by communicating/sharing information with appropriate internal and external contacts Completes and ensures accurate validation of insurance benefits Provides customer follow-up as required Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results Requirements: Must have excellent telephone customer service skills Must be computer literate Must have mastery of the English language, both oral and written Education and Experience: High School Diploma or Equivalent Inside sales experience Call Center experience Medical industry knowledge beneficial Ability to type at least 25-30 words per minute Computer Requirements : This position requires use of your own equipment. The company does provide the hard phone. Internet: High Speed (Minimum 50 mbps download /20 mbps upload) Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required. Processor: 1.6 GHz or greater Memory: Minimum of 8 GB RAM Browser: Chrome, Edge Operating System: Windows 10 or 11 (No Chromebooks, No Mac's) Monitors: Dual monitors Headset and Webcam or internal camera: Wired, USB to be used during training/interviews Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Shift: Day shift Evening shift Morning shift Location: Missouri (Required) Work Location: Remote Apply Job!