Lead Software Engineer ? Global Ticketing Platform

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You?ll learn more about this during the recruitment process. JOB SUMMARY: The Lead Software Engineer?s role is to assist in defining of the overall technical strategy, coding standards, and peer review of developed work in collaboration with a team of others. This also includes creating, testing, analyzing, implementing, and supporting software applications and corresponding configuration systems for them in support of the achievement of business requirements. The Lead Software Engineer will also research, design, document, and modify software specifications throughout the production lifecycle in accordance with current guidelines as managed by the team and partners in architecture. They are also expected to serve as a key contact for solving business and technical issues while providing guidance to fellow engineers, testers, and other business partners. MAJOR RESPONSIBILITIES: ? Collaborate and Lead business analysts, software engineers, developers, and architects in conceptualizing and development of software programs and applications. ? Drive meetings with business partners and vendors to communicate strategies, deployments, and troubleshoot issues. ? Review new project and enhancement requirements to provide timely and meaningful feedback. ? Defect Triage ? Build and lead a team to quickly identify defects found during the software development and quality assurance cycles, to assign to the correct teams for timely resolution ? Design, run and monitor test cases on new and existing applications for the purposes of correcting errors, isolating areas for improvement and general debugging. ? Lead the documentation of system business requirements, technical requirements, specifications, and test cases on a project-by-project basis in collaboration with internal users and departments. ? Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. ? Performs other duties as assigned. EDUCATION: Bachelor?s degree or equivalent work experience desired in one or more of the following fields: Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology. EXPERIENCE: ? 7+ years of work experience in Technology, preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or accesso Horizon. ? Proficient understanding of SQL Server and Azure SQL environments. ? Experience working both independently and in a team-oriented, collaborative environment. ADDITIONAL INFORMATION: ? Proven analytical and problem-solving skills. ? Understanding and ability to troubleshoot system interfaces/integrations, data extracts or translations. ? Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner. ? Ability to write and understand technical documentation. ? Ability to manage a high volume of details with excellent accuracy. ? Proven track record meeting targets, objectives, and deliverables. ? Ability to work collaboratively with cross-functional peers. ? Results oriented with a history of problem resolution and prevention. ? Handle sensitive/confidential matters professionally. ? Ability to communicate effectively with business and IT technical teams . ? Flexible and adaptable regarding learning and understanding new technologies. ? Strong written, oral, and interpersonal communication skills. ? Ability to conduct research into software-related issues and products. ? Highly self-motivated and ability to work independently with minimal supervision. ? Keen attention to detail. ? Ability to effectively prioritize and execute tasks in a high-pressure environment. ? Demonstrated ability to handle multiple projects and initiatives simultaneously. ? Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ? Consistent attendance is a job requirement. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & ? 2025 Universal Studios. All rights reserved. EOE Apply Job!