Business Process Consultant?/Customer Success Manager
Job Summary: Business Process Consultant - Facilitates the optimization of business unit performance by enhancing the alignment between business processes and information technology. Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes - dissecting problems and suggesting solutions. Includes complex systems process analysis, design, and simulation. Must understand technical problems and solutions in relation to the current, as well as the future business environment. Must be able to suggest plans to integrate new and existing processes. Provides input and supports planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the corporate plan. Possesses knowledge and experience leveraging both IT solutions and business process improvements. Participates in continuous review and update to ensure that processes meet changing business unit conditions. ? Identifies processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process. ? Provides counsel and leadership on future use of technology and business process improvements. This requires a high level of understanding of the organization's business systems and processes as well as industry-wide requirements. ? Must demonstrate expertise in strategic planning, tactical execution, project management, process management, and business systems requirements definition. Complexity: Expert/lead technical role. Works with business senior management in one business segment and corporate staff executives to align technology solutions with business strategies. Demonstrates breadth and in-depth knowledge of a business area to identify and communicate how IT solutions can add value. Supports one or more key business functions. Issues and interactions tend to be highly complex and have significant strategic importance. Serves as a project team member for strategic planning or as a team lead. Qualifications: Contractor shall possess the professional and technical staff necessary to perform the IT Staff Augmentation Services required by this Contract, and the staff shall have sufficient skill and experience to perform the services assigned to them. Knowledge, skills, and abilities: ? Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or other related field, or; ? Equivalent work experience (A minimum of seven (7) years of IT experience, four (4) years of experience in process engineering and two (2) years experience in project management). Location: Tallahassee, Florida Job Type: Contract Salary: $60 - 70 per hour Work Hours: 8am to 5pm Education: Bachelors Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, or Veteran Status. #J-18808-Ljbffr Apply Job!