Social Media Community Manager (Off-Hours)

Overview: Generate meaningful results for the Digital Media team by supporting the execution of customer experience and brand reputation strategy in a timely and professional manner. This person is methodical, organized and highly self-disciplined. Attention to detail and good time management skills are key. Successfully conduct social listening and proactive engagement as well as manage reactive reputational trends and issues across a variety of different social networks including Facebook, Instagram, Twitter, and LinkedIn, act as liaison with multiple client teams. You will be responsible for implementing customer service via social media based on a specific process and communication style. You will also be accountable for flawless execution and timely, accurate responses. This role is primarily for late afternoon/night and weekend shifts. Required Skills • Background in customer experience and/or community management. • Possess excellent social media knowledge. • Use of Customer Experience Management Platforms (Sprinklr, Sprout Social, etc.) Platform Experience: Facebook, Twitter, LinkedIn, Instagram, TikTok, Reddit, Twitch, Microsoft Office and Teams Client Responsibilities: • Serve on a team of Social Media Community Managers who rotate coverage during non-business hours. Work schedules are provided monthly and take place on: • Weekday evenings (4 PM - Midnight CT) • Weekends (9 AM – Midnight CT) • Holidays (8 AM – Midnight CT) • Case management focused on reputational, crisis, headline shares and customer care situations. • Use customer experience management and listening tools to identify themes, trends, volume and sentiment toward a specific topic/brand. • Conduct standardized reporting and analysis in real-time. • Support account leads by consistently responding to client communications, providing strategic recommendations, and ensuring objectives are being met in a timely manner. Agency Responsibilities • Be self-sufficient – meet your deadlines, be proactive and resourceful when you need assistance or direction and be intentional with your work. • Work well on a high performing team; proactively make recommendations to enhance results. • Detail-oriented and dedicated; motivated, reliable, and enthusiastic with an ability to multi-task and meet deadlines in a fast-paced environment; a quick learner. • Create a respectful work environment, generate meaningful results, deliver fresh ideas, provide excellent client service, work with integrity Industries: Technology and Entertainment Qualifications • Have strong oral, writing, proofing and editing skills. • Demonstrate creative, strategic and tactical thinking and the ability to effectively express concepts to senior team members. • Interact professionally with client executives, possess excellent interpersonal skills. • Demonstrate the ability to effectively develop client reports in timely manner. • Proactively share industry changes and updates with clients and team. We offer a dynamic workplace, fun culture, competitive salary, health care benefits (medical, dental and vision insurance), 401 (k), and more. All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to background screening as part of the application process. Apply Job!