Customer advisor with Norwegian for TV streaming provider

Job Title: Customer advisor with Norwegian for TV streaming provider

Job Description

Job description: • Provide assistance via phone, email or chat • Deliver technical support for the streaming company, • Address contract and billing inquiries thoroughly and efficiently, • Handle and process customer complaints with empathy and professionalism, • Serve B2B and B2C clients on inbound calls as first and second line support, • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar. Requirements: • Service-oriented thinking with focus on customer experience • Fluency in Norwegian (C1 level), and English written and verbal (B2), • Administrative and technical knowledge, • Outstanding communication skills and good listener, • Minimum 6 months of experience in customer service, • Willingness to perform soft selling and upselling, • Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00. Nice to have: • Experience with CRM system. We offer: • Salary: 10.000,00 PLN gross monthly. • Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge. • Embrace an international and diverse work environment that broadens your horizons. • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential. • Team-building events to foster a collaborative work environment. • Team leader support at every stage of cooperation. • Contract of employment or contract of mandate. Location: POL Warsaw - Al. Solidarnosci 171, Building B-3rd Flr Language Requirements: English, Norwegian (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1591526 Apply Job!