Bilingual Case Manager - Family Violence Center

The Bilingual Case Manager is responsible for providing support services to domestic violence victims/survivors in the client’s preferred language of English or Spanish. Description: · Facilitate client access to FVC services, NAM services and outside agencies · Answer the FVC Hotline to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate · Periodic coverage of the FVC after-hours, on-call cell phone to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate · Conduct telephone and face-to-face client intake interviews to determine client needs, client eligibility for services, and develop client safety plan · Case management of assigned FVC client cases, including crisis interventions, assessments, and assisting clients to set appropriate goals or re-assess goals as needed · Actively participate in on-going safety planning with FVC clients and Hotline callers · Staff all cases with Key Staff including definition of problems, eligibility for services, and identifying appropriate referrals · Translate brochures, educational materials and information about FVC services into Spanish, as needed · Ensuring and protecting client confidentiality · Operate within budgetary guidelines and in compliance with grant funding · Develop working relationships internally and with external agencies · Maintain client files and all relative paperwork per FVC guidelines and policies · Facilitate data entry in NAM’s database(s) and checking accuracy · Assist in the training of new staff, volunteers, and student interns · Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled · Flexible work hours as needed to promote FVC’s mission. Supervisory Responsibilities: N/A Education and Experience Requirements: · Bachelor’s degree from a four-year college or university and a minimum of three years’ experience working in a social service agency or equivalent combination of education and experience. · Prior experience working with victims/survivors of domestic violence is preferred. Language Skills: · Proficiency in English and Spanish are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. · Ability to write routine correspondence, reports, business correspondence and procedure manuals. · Ability to speak effectively before groups of customers or employees of the organization. Computer Skills: · Database Software - familiar · Internet Software - familiar · Spreadsheet Software (Excel) - required · Word Processing Software (Word) - required · “Microsoft Office” - required Special Requirements (Certificates, Licenses, Skills, Special Machines): Must have dependable transportation. To Apply: For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Bilingual Case Manager - FVC” in the subject line. Only résumés forwarded to [email protected] will be considered. No walk-ins or phone calls please. • All applicants must be able to pass a background check. Apply Job!