Customer Retention Specialist
Company Description
For more than 90 years, American Family Insurance has built its reputation on sound principles, providing industry-leading service, exceptional claims experience, and products that foster long-term relationships. We treat policyholders fairly and with care, making it easy and convenient to work with us. Integrity and ethical standards guide our culture, ensuring trust-based relationships with our customers. Our reputation is built on managements example and the character exercised at all levels of our organization. Role Description This is a full-time or part-time, on-site role for a Customer Retention Specialist located in Joplin, MO. The Customer Retention Specialist will be responsible for maintaining and enhancing customer relationships, addressing customer inquiries and concerns, providing exceptional service, and working to retain current policyholders. The role involves proactive outreach to customers, identifying opportunities to improve customer satisfaction, and promoting the benefits of continuing coverage with American Family Insurance. Qualifications Strong communication and interpersonal skills to interact effectively with customers Problem-solving and conflict resolution skills Organizational and time management skills for handling multiple customer interactions Proficiency in using customer relationship management (CRM) software Ability to work independently and as part of a team Knowledge of insurance products and services is an advantage Bachelors degree in Business, Marketing, Communication, or related field preferred Previous experience in customer service or retention roles is beneficial Property & Casualty Insurance license required - can help obtain but must have prior to starting Apply Job!