Grievance Analyst - Caseworker
Description: Researching, resolving, and communicating issues regarding Medicare Part D coverage and benefits. Work cross functionally with different departments to support member concerns. Outreach to members with resolutions. Detail-oriented with proficient research skills and ability to analyze data. Close grievances cases daily, maintaining high quality standards. Requirements: 2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook). Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry (preferred). Previous Med D grievance experience (preferred). Bachelors Degree preferred. Benefits: Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs Confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access Many other benefits depending on eligibility Apply Job!