Contact Center Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. Contact Center Specialist We are currently seeking a Contact Center Specialist to join our team. In this role, you will support and meet the service needs of all clients, their employees and internal service and sales team members who seek information from the Insperity Contact Center. You will resolve a high volume of issues and inquiries by taking ownership and coordinating with other internal departments or external vendors as necessary to obtain positive resolutions. In addition, you will meet expectations by maintaining knowledge and performing the associated duties required to support MarketPlace and two of the following skill sets: benefits, 401k or web support. Here’s what you’ll do:

• Serve as the primary point of contact for worksite employees relative to their personal health-related benefits, web support and/or 401(k).
• Work as a team member to maintain the highest level of customer service quality and productivity.
• Determine client and/or employee needs, respond accordingly and evaluate calls to personalize each interaction.
• Document, forward and follow up on issues that require supplemental support for resolution.

Here’s what you’ll need to be successful:

• High school diploma or equivalent.
• 1-3 years’ experience in a contact center environment preferred.
• Customer service experience in a team environment.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Apply Job!