Call Center Representative- Healthcare- Remote- Norwood- Part Time

About the position The Call Center Representative position at Atrius Health is a part-time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction. Responsibilities • Receive incoming calls and assist patients with appointment management and inquiries. , • Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship. , • Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively. , • Communicate clearly and professionally with patients to improve access and understanding of their care. , • Handle a minimum of 70 calls a day while maintaining a high level of service. Requirements • A minimum of one year in a clinical or customer service setting preferred. , • Experience with electronic medical records (EMR) and EPIC or other registration systems required. , • Strong computer skills, including proficiency in word processing and spreadsheet programs. , • Excellent verbal and written communication skills. , • Ability to multi-task and manage time effectively. Nice-to-haves • Working knowledge of patient-related documents preferred. , • A bachelor's or other non-clinical degree combined with an interest in healthcare. Benefits • Up to 8% company retirement contribution , • Generous Paid Time Off , • 10 paid holidays , • Paid professional development , • Generous health and welfare benefit package , • 401(k) , • 401(k) matching , • Dental insurance , • Employee discount , • Health insurance , • Health savings account , • Life insurance , • Paid sick time , • Vision insurance Apply Job!