Customer Service Representative #37622

Job Title: Customer Service Representative Job Overview: We are seeking a Customer Service Representative to join our client’s team in an onsite role based in Westampton, NJ. This temporary-to-hire position offers an hourly pay of $18–$19 and requires availability for a Monday–Friday work schedule from 10:30 AM to 7:00 PM. The ideal candidate will be responsible for providing outstanding customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners. Compensation: • Hourly Pay: $18–$19 per hour • Employment Type: Temporary-to-Hire Work Schedule: • Days: Monday – Friday • Hours: 10:30 AM – 7:00 PM • Location: Onsite in Westampton, NJ Key Responsibilities of the Customer Service Representative: • Serve as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests. • Schedule pick-ups, trace shipments, and provide estimated delivery times and rate quotes. • Coordinate shipments with internal departments, third-party delivery agents, brokers, and container stations. • Arrange delivery appointments and manage re-consignments as needed. • Communicate with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments. • Ensure accurate and timely billing for all shipments. • Generate and review reports, conduct daily audits, and document all customer interactions for follow-up. • Assist customers with account registration and usage of the company website. • Meet performance standards, including call quality, adherence to schedules, and productivity metrics. Qualifications and Skills for the Customer Service Representative: • Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting. • Strong communication skills with the ability to handle customer inquiries professionally. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills. • Strong attention to detail, organizational skills, and ability to multitask. • Ability to prioritize tasks, work independently, and collaborate as part of a team. • Willingness to maintain a flexible schedule based on business needs. • Dependability and reliability in attendance and work performance. • Experience handling customer concerns and complaints in a professional manner. Why Join Us? This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today! About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com. Apply Job!