Online Chat Support

Job Title: Remote Online Chat Support Representative Company: Magnite, Inc. Location: Remote Job Type: Full-time/Part-time Job Summary Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform. Key Responsibilities • Provide live chat support to clients, addressing inquiries about Magnite’s digital advertising platform. • Troubleshoot technical issues and guide users through solutions. • Assist advertisers and publishers with account setup, billing, and campaign management. • Escalate complex issues to the appropriate teams for resolution. • Maintain accurate records of interactions and solutions provided. • Ensure a positive customer experience by providing prompt and professional support. Requirements • Strong written communication skills with attention to detail. • Previous experience in customer support, online chat, or a similar role preferred. • Basic understanding of digital advertising or a willingness to learn. • Ability to multitask and handle multiple chat conversations simultaneously. • Proficiency in using customer service platforms and CRM tools is a plus. • Reliable internet connection and ability to work independently. Benefits • Competitive salary • Flexible remote work schedule • Training and career growth opportunities • Be part of a leading global ad-tech company How to Apply: Interested candidates should submit their resume and a brief cover letter highlighting relevant experience. Apply Job!