Field Service Engineer - Aesthetic, Medical & Dental Lasers

Description: • Provide exceptional technical service and support to Fotona's customers in New England and across the United States. • Perform and document laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems. • Respond to customer inquiries regarding error codes and orders. • Provide management with daily communications regarding service orders. • Independently perform complex troubleshooting and repairs while working within the established procedures (training provided). • Instruct customers and staff in applications and operations of the equipment (training provided). • Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required. • Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner. • Ensure proper compliance with applicable FDA regulations provided by the company. • Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner. • Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees. • Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times. Requirements: • Minimum Associate's or Technical Degree required; Bachelor's Degree preferred. • Education or experience with photonics, electronics, biomedical engineering, or similar preferred. • Customer service and/or field service experience is a strong plus. • Clear and friendly communication style with excellent command of English. • Exceptional attention to detail. • Ability to write correspondence and emails to customers. • Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.). • Work well as a team member and independently with minimal or no supervision. • Microsoft Office, Excel, Outlook, and Word skills. • Ability to travel up to 75%. • Ability to work flexible hours, including some evenings and weekends. • Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters. • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods. • Ability to analyze, test, and repair electronic equipment. Benefits: • Competitive pay based on experience. • Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance. • 401(k) with matching. • Advancement opportunities within a fast-growing and industry-leading company in healthcare. Apply Job!