Part Time Partner Care Associate

Job Details Level Experienced Job Location First Baptist Dallas - Dallas, TX Remote Type Hybrid Position Type Part Time Education Level High School Travel Percentage None DESCRIPTION First Baptist Dallas is a thriving church community living for Jesus Christ. We have been serving and doing ministry for over 150 years. First Baptist Dallas was built on the Bible and continues its mission to "Transform the world with God's Word...one life at a time." We seek Christ-centered professionals to join a team of disciplined and talented superstars committed to working together to accomplish our mission. The part-time Partner Care Associate's ("PCA") main objective is to develop sincere and caring relationships with Pathway to Victory ("PTV") donors. The PCA is the personal and ministering touch between PTV and its donor partners. Essential Duties & Responsibilities: • Work to master and personalize the provided script during phone conversations and provide improvements to the script based on ongoing experience • Contact assigned donors to express appreciation for their gifts, ask for any prayer requests, and actively pray with and for them, reactivate lapsed donors, enlist recurring donors, and occasionally invite donors to make a gift to an important new initiative • Pray with donors when requested or when it is appropriate • Learn and incorporate a monthly briefing about Pathway to Victory into partner phone conversations • Participate in training to help improve phone communication skills and service to donors. This may include recording phone calls • Express appreciation to donors via daily phone calls and send thank you notes (as needed). • Maintain complete records in the donor database (Aegis), including any special instructions, personal/family details, or any information that would be helpful in future communication with the donor • Update donor contact information in the database (addresses, phone numbers, emails, etc.) • Assist the donors with resources, problem-solving, or fulfillment (as needed) • Meet weekly with the PCA team to problem-solve and plan for upcoming outreach initiatives • Attend all essential on-site and virtual staff gatherings as outlined by the Partner Care Manager, the Director of Pathway to Victory, and/or the church's Executive Pastoral staff • Submit weekly reports with a basic analysis of donor relations to the Partner Care Manager • Perform all other duties assigned by the Partner Care Manager and/or the Director of Pathway to Victory QUALIFICATIONS Spiritual • Fully committed to the Mission and Core Values of First Baptist Dallas • Fully committed to the Senior Pastor, Executive Pastor, the Director of Pathway to Victory, and the overall church ministry • Fully committed to biblical Christian principles and teachings professionally and personally • Fully committed to demonstrating characteristics that reflect a person of faith and a lifestyle of biblical integrity Professional & Education (Certifications or Licenses) • Embody the Green Team Characteristics and work according to Operating Principles • Must have excellent communication skills-both verbal and written • Professional appearance and phone etiquette • Strong attention to detail and ability to multi-task • Flexible and willing to pivot when alternate assignments are presented • Highly ethical and able to process sensitive and confidential information • Must demonstrate proficiency in Microsoft Word & Excel • Good command of email communication processes and Microsoft calendaring Physical • Available to work (remotely and occasionally on campus Monday through Friday) and able to connect with donors during the evening hours. Expected Hours: 25 - 29 hours per week • Must provide a quiet work atmosphere with limited distractions. • Frequently bending, stooping, kneeling, reaching, handling, grasping, and keying. • Extensive hours of phone communication, writing, and computer screen time. TO APPLY FOR THIS POSITION: • Click on "Apply On Company Site" • Select "Sign In" in the top right corner of the page • Create an account • Upload your resume • Complete ALL sections and answer ALL questions within each step of the process • Submit your application Apply Job!