Remote- Experience Lead: Service Design & Journey Management

About the position The Experience Lead for Service Design & Journey Management is a pivotal role within State Farm, focusing on enhancing customer experiences through effective service design and journey management practices. This position advocates for user-centered design principles, collaborates with cross-functional teams, and drives the organization towards a more customer-obsessed culture. The role involves hands-on creation of experience design artifacts, training teams, and staying updated with industry trends to continuously improve design processes. Responsibilities • Advocate for user-centered design principles throughout the product development lifecycle. , • Cultivate service design strategies, content, and training. , • Create horizontal journeys and analyze the customer and agent lifecycle. , • Equip teams with skills to develop journey maps, service blueprints, and other artifacts. , • Demonstrate the ability to perform the work and facilitate knowledge transfer. , • Discover, visualize, and communicate existing services through research and design artifacts. , • Stay updated with industry trends and emerging design technologies. Requirements • Bachelor's degree in a related field or equivalent work experience. , • 5+ years of industry experience; 3+ years in digital user experience. , • Strong knowledge and working experience of Service Design and User Experience. , • Strong people leadership skills and user experience sensibilities. , • Ability to create experience design artifacts, journey maps, and service blueprints. Nice-to-haves • Experience in teaching service design and journey management to other UX professionals. , • Strong self-starter and skilled communicator. , • Proven track record of building trusting cross-functional relationships. Benefits • 401k Plan , • Health Insurance , • Dental/Vision plans , • Life Insurance , • Paid Time Off , • Annual Merit Increases , • Tuition Reimbursement , • Health Initiatives Apply Job!