Luxury Brand Customer Service Representative + Shipping and Receiving
*Job Summary:** As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers. *Key Responsibilities:** 1.
Customer Support:
Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat. 2.
Order Processing:
Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time. 3.
Shipping Coordination:
Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers. 4.
Issue Resolution:
Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed. 5.
Returns and Exchanges:
Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items. 6.
Quality Control:
Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition. 7.
Documentation:
Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication. 8.
Shipping Costs:
Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed. 9.
Communication:
Keep customers informed of order status, shipment tracking information, and delivery expectations. 10.
Problem Resolution:
Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions. 11.
Feedback Collection:
Collect and document customer feedback and insights to improve products and services. 12.
Transparency:
Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order. *Qualifications:** - High school diploma or equivalent; associate's degree is a plus. - Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position. - Strong communication skills, both verbal and written, with a customer-focused approach. - Detail-oriented with strong organizational and multitasking abilities. - Proficiency in using shipping and inventory management software. - Basic knowledge of jewelry materials and components is a plus. - Positive attitude and a commitment to providing excellent customer service. - Ability to handle customer inquiries and issues with professionalism and empathy. Job Type: Full-time Pay: $20.00 - $26.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Application Question(s): How many years of shipping experience do you have? How many years of luxury goods customer service experience do you have? Ability to Commute: Montecito, CA 93108 (Preferred) Work Location: In person Apply Job!