Overnight and Weekend Tech Support

Akkodis is partnering with a well-known healthcare entity to hire remote tech support specialists. These consultants will be working nights (11pm-7am), weekends and holidays - they will be specifically dedicated to these types of shifts. Applicants need to have 3-5 years' of experience in a call center environment, customer service, and software/app support. You will be supporting only software issues - no hardware - and need experience working in a high call volume environment. All applicants will be required to complete and pass 5 brief assessments prior to a 30 minute interview. Specific Duties: 1. Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution 2. Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues 3. Document required information through our client ticket management application known as ServiceNow, while being in compliant to HIPAA and other federally regulated laws. 4. Manage group by service as a team mentor to peers with troubleshooting inquires. 5. Handle customer complaints and offer elevated technical support expertise. Requirements: • Must type a min of 55+ wpm with a 90% accuracy. No exceptions. • Must show longevity in previous employment history. • Call Center experience in software support, not to be confused with engineers. They must provide software support, not hardware support and they must be in a call center role not an engineering role. • Candidates must be seeking long term employment opportunities. This is a contract to hire position and we are seeking long term/perm candidates. • Candidates must have high speed internet and a quiet room - uninterrupted and private. • Candidates must be able to tolerate learning curves in a complex learning environment. • Candidates must have perfect attendance during first 60 days of employment, no schedule trades or time off during training or nesting. Client is not open to C2C partnership at this time. Interview Process: Likely 2-3 rounds, final on site Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance Apply Job!