Associate Software Engineer - Customer and Commercial

About the position The Associate Software Engineer at Southwest Airlines plays a crucial role in enhancing the Customer Experience by joining the Customer360 Team. This position is focused on championing Salesforce applications that provide a comprehensive view of Customers and their journey with Southwest. The Associate Software Engineer is expected to leverage their analytical skills to contribute to the future of Southwest's Technology, ensuring that the applications developed meet the needs of the Customers and improve their interactions with the airline. This role is integral to delivering on the company's purpose of connecting people to what is important in their lives through friendly, reliable, and low-cost air travel. As a remote workplace position, the Associate Software Engineer may need to travel for training, meetings, and conferences, although the majority of their work will be conducted from a remote location. The company emphasizes a stable work environment with equal opportunities for learning and personal growth, encouraging creativity and innovation among its employees. The role requires a commitment to maintaining a well-groomed appearance and adhering to company attendance standards, reflecting the professional image Southwest Airlines aims to project. The Associate Software Engineer will apply their knowledge of software development and testing to solve a variety of problems, ensuring that the software developed is valid, properly structured, and meets industry standards. They will also be involved in troubleshooting program and system malfunctions, analyzing user needs, and contributing to team discussions to identify opportunities for improvement. This position is ideal for individuals looking to grow their skills in a dynamic and supportive environment. Responsibilities • Apply knowledge and skills of software development and testing to solve a range of problems , • Leverage knowledge to inform technical and non-technical requirements to apply to Business domain fundamentals , • Maintain understanding of current technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups , • Troubleshoot program and system malfunctions to restore normal functioning across environments, including production , • Evaluate code to ensure that it is valid, is properly structured, and meets industry standards , • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints , • Contribute to Team-level technical discussion and decisions and identify opportunities for Team improvement , • Follow agile delivery processes to drive work and has a sense of urgency about getting work completed , • May perform other job duties as directed by Employee's Leaders Requirements • Proficient knowledge of software development methodologies, practices, concepts, and technologies , • Ability to apply knowledge and skills of software development and testing to solve a range of problems , • Proficient knowledge of at least one required programming language , • Ability to communicate and negotiate with various Technology or partner Teams , • Ability to analyze large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations , • Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work , • Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences , • Entry level experience, developing skills and knowledge in software engineering Nice-to-haves Benefits • Fly for free on any open seat on all Southwest flights for you and your eligible dependents , • 401(k) retirement savings with Company contributions up to 9.3% of eligible earnings , • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan , • Competitive health insurance for you and your eligible dependents, including pets , • Health plan coverage options starting from the first day of employment Apply Job!