Virtual Receptionist - Temporary (Mental Health/Medical Office)
About the position The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach. Responsibilities Answer incoming office calls. , Assist clients with real-time tech issues during telehealth appointments. , Schedule/Reschedule appointments using our practice management system, Simple Practice. , Address time-sensitive administrative tasks and manage client concerns promptly. , Communicate with clinicians and supervisors regarding time-sensitive issues. Requirements Prior administrative or receptionist experience, specifically in a therapy or medical practice. , Comfortable using technology and troubleshooting minor tech issues. , Excellent verbal and written communication skills. , Ability to maintain confidentiality and professionalism in a mental health setting. , Familiarity with Simple Practice or similar electronic health record (EHR) systems. , Familiarity with Google Workspace/Google Suite. , Ability to empathically interact with diverse client populations. Nice-to-haves Benefits Remote work opportunity , Flexible working hours within standard business hours Apply Job!