Entry Level Customer Service Assistant
Department: Core Call Inc Location: Charlotte, NC Compensation: $17.50 - $23.00 / hour Description Job Title: Entry-Level Customer Service Assistant Location: Charlotte, NC Employment Type: Full-Time About the Role: We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, processing returns, and troubleshooting basic issues.
- Maintain detailed and accurate records of customer interactions.
- Follow up on customer concerns to ensure a satisfactory resolution.
- Contribute to a positive team environment and provide feedback for continuous improvement.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer skills and familiarity with Microsoft Office or Google Workspace.
- Customer-focused mindset with a positive attitude.
Benefits
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
Apply Job!