Customer Service Call Center Representative (Emergency Response) - Remote - Work from Home

Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence. • Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism. • Communicate and provide accurate answers to resolve end-users' questions and concerns. • Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents. • Use a respectful and tactful manner to effectively deal with difficult situations. • Maintain knowledge of systems/applications/products serviced by the contact center. • Ability to follow strict work instructions and procedures. • Adapt to continual changes to work instructions and procedures. • Available for a flexible schedule from 7 AM to 12AM ET, Monday through Sunday. • Attend training as needed. • Listen to performance feedback and integrate suggestions into your... daily tasks. • Demonstrate a strong attendance record and excellent work ethic. Qualifications and Skills • Must be a U.S Citizen • Effective listening & comprehension skills • Ability to closely follow instructions • Outstanding verbal & written communication skills • Analytical & resourceful problem-solving skills • Proper telephone etiquette • High level of accuracy & attention to detail • Computer literacy, technical aptitude & familiarity with basic office software systems • Ability to work independently & in a team setting • Must be able to pass a Public Trust Background Check Join our team as a Call Center Representative where your contributions will make a difference! Job Type: Full-time Pay: $21.50 per hour Benefits: • Work from home Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) Work Location: Remote Apply Job!