Service Coordinator-Evening Shift
Are you interested in being part of a team that creates products that make a difference in the world at a company that embraces individuality and supports human growth?
About Us
IEG (Impact Environmental Group) is a growing family of companies that provides products and services to the global waste and recycling industry. This includes a variety of plastic & rubber molding, metal fabrication, plastic extrusion, and tarp systems. With locations positioned strategically around the US and Europe, each company in our portfolio plays a critical role in supporting the sustainability initiatives of our customers. Headquartered in Elgin, IL, Impact has grown into a premier manufacturer of Container and Compactor Parts helping our customers to repair and not replace assets, reducing the environmental impact of new containers and compactors. Other companies that reside under the IEG umbrella consist of Midland Chutes, Roll-Tech, Northern Extrusion, Deroche, Tarp Depot LLC, Container... Components and more.
Job Description
The ideal candidate for the Service Coordinator role should have strong time management skills, the ability to work on multiple tasks simultaneously and excellent communication skills. They should be proficient in interacting with customers and technicians via email and phone; be detail-oriented and have strong math skills for creating repair quotes. Critical thinking, problem-solving abilities and the capacity to maintain composure in a fast-paced environment are essential. This is a second shift opportunity. Hours depend on location, if Eastern: 1pm-9pm, if Central then 11am-7pm, M-F and rotating weekends. Responsibilities Coordinates service resources, dispatches and assigns technicians to mechanical service repairs Creates service orders with all required information for the technician to complete the repair Interact with customers to ensure service orders are created correctly and dispatched in a timely manner achieving customer SLAs Ability to create quotes for customers based on technician feedback of repair needed Interact and maintain open communication with the technicians throughout the day in order to effectively schedule manpower to complete services and meet the customer needs Strong communication skills and a proactive approach with willingness to work independently as well as part of a team Serve as the single point of contact for customers, vendors and technicians providing timely and accurate responses to inquiries Strong verbal and written communication skills to ensure repairs are processed in a timely manner Follow up on any pending repairs to ensure timely payment Assist with identifying areas and finding new providers where capacity needs to be increased Interact with service technicians to ensure all are following their agreed upon KPIs Ability to maintain composure in a fast-paced environment Ensure processes and procedures are followed to meet clients SLAs Qualifications Prior remote work experience required Excellent communication skills (written, verbal, interpersonal) Proficiency in customer interaction and vendor management Critical thinking and problem-solving skills Strong computer skills Ability to prioritize and manage multiple projects simultaneously Detail-oriented and accurate in data entry Customer service-oriented approach Ability to maintain composure in a fast-paced environment This position needs evening and weekend availability. Working every other Saturday. Evening up to 9pm depending on Time Zone. Dispatch Experience Salesforce Experience (preferred) Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. We are an EOE Apply Job!