Team Leader, Outsourced Program Administration

Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and... meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators, ensuring quality service to Global Clients. Company Culture and Environment American Express fosters a diverse and inclusive environment where every employee feels valued and empowered. The commitment to integrity and collaboration indicates a strong team-oriented culture that encourages innovation and personal growth. Career Growth and Development Opportunities This role offers opportunities for professional development and the potential for career advancement within a globally recognized company. The emphasis on inspiring leadership and collaboration provides a foundation for growth in both personal and professional capacities. Detailed Benefits and Perks • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements • 20 weeks paid parental leave for all parents, regardless of gender • Free access to global on-site wellness centers • Free and confidential counseling support through the Healthy Minds program • Career development and training opportunities

Compensation and Benefits

Salary Range: (55,000.00 to )105,000.00 annually plus bonus. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Why you should apply for this position today This is a fantastic opportunity to lead a dedicated team while being part of a prestigious organization that values its employees and encourages a supportive work environment. The chance to make a real impact in a dynamic service environment is both challenging and rewarding. Skills • Strong relationship management and communication skills • Ability to use data and analysis to inform decision-making • Exceptional leadership capabilities to inspire and engage teams • Innovative and strategic thinking with a customer-centric approach • Proficient in collaboration and negotiation for mutually beneficial solutions • Proven track record in Operational Management and Customer Service Responsibilities • Build and lead a strong team that embraces change and innovative thinking • Collaborate with internal and external business partners to drive retention and satisfaction • Develop strategies that align with company priorities and deliver results • Drive efficiency through automation and optimization of resources • Ensure compliance with policies and regulations globally • Respond to issues with urgency while maintaining a customer-first approach • Seek competitive perspectives to maintain service differentiation Qualifications • Minimum of 2 years of People Leadership Call Center Experience • Consistent track record of leading diverse teams in a dynamic environment • Strong written and verbal communication skills • Ability to influence decisions at various levels • Experience developing and implementing strategies to enhance customer experience • Innovative leader with change management skills and a growth mindset Education Requirements • Relevant degree preferred but not mandatory Education Requirements Credential Category • Bachelor’s degree in a related field preferred Experience Requirements • Minimum of 2 years in people leadership and operational management • Experience in leading teams of 10 - 15 employees is preferred Why work in Phoenix, AZ Phoenix, known for its warm climate and vibrant culture, offers an appealing living environment with numerous outdoor activities, entertainment, and a growing job market. The city boasts a strong sense of community, diversity, and access to recreation, making it an attractive place for work and play Apply Job!