Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level... position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat. Were looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment. Working hours: 4 shift schedule: Mon-Fri 12 am- 9 am US EST/ 4 pm-12 pm US EST, Sat, Sun- full coverage - rotation schedule; 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Sun is a working day): 11 am - 7 pm EST Primary Responsibilities Understanding our banking software and apps in-depth Coordinating with software technicians, technical support, and developers as needed Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project Handling technical processes and the ability to explain such processes to less-technical people Requirements Excellent written and spoken English Ability to establish good working relationship with customers Solid troubleshooting ability Ability to learn technical skills quickly In-depth learning and understanding of our mobile and online banking products Coordination with developers to investigate and diagnose issues Ability to manage a dynamic work load with many concurrent tasks Managing, monitoring, and improving the quality of the tech support process As Plus Experience in banking live-chat would be a huge asset Experience in technical support Experience with a Dialogflow Experience with various mobile phone platforms, especially iOS and Android Project management experience Working directly with US-based customer Knowledge of US banking system Our Benefits Fully remote work Long-term employment Competitive salary Paid sick leave and internal medical insurance policy Community of practice, regular knowledge sharing among colleagues Internet compensation (50$ per month) Friendly and easy-going international team and colleagues Apply Job!