Online Customer Service Specialist

Job Description – Online Customer Service Specialist Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist... Job Description: • Will handle all incoming internet, email, social media, text, chat and phone inquires • Will be available to respond to inquiries in a prompt, professional, well-spoken manner • Assist customers in appropriate vehicle selection • Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration • Direct customers to product information resources, including those available on the internet • Check email frequently and respond to inquiries immediately • Will deliver inquiries/messages intended for other sales personnel and departments promptly • Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience. Skills / Requirements • Must have good verbal and written communication skills • Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours • Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function • Must be proficient with Microsoft Word, Excel, and Outlook • Time management, prioritization skills, and the ability to multi-task are required • Must be self-motivated and goal oriented • Must be able to hit sales quotas and closing percentages • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license Apply Job!